Mason
Summary
Mason is an enterprise hardware development and fleet management software. It combines purpose-built devices with a device management console, giving businesses complete control over their hardware fleet.
The first version of the product was created with developers and engineers in mind, our goal was to work towards a more user-friendly platform, that also allows for non-technical users to perform tasks and manage their device fleet without the need of technical knowledge.
My role as Product Designer was to research, discover pain points, and ideate on product improvements through wireframes, and prototypes, to visualize and test data-driven solutions for the Device Fleet Management software.
Challenge
The Controller platform allows for multiple users with different set of permissions to have access to the account and manage devices. During discovery phase we found that the process for adding a new user or editing an existing one was confusing and taking a long time to completion, according to user data displayed by the analytical tools (Userlytics).
By understanding the current scope structure, and users most common behaviors we aimed to simplify the user management process, first by having clear labels and descriptions that were easily understandable by non-technical users and provide them with a set of permissions wrapped in roles to make adding new users or editing existing ones faster and easier.
Outcome
With a new set of roles based presets and clear labels, we have improved usability by 30% measured by time to completion of specific tasks - adding new users, editing existing ones - and qualitative user feedback.
